double diamond equine SHIPPING information
Free shipping on orders of $185+
Shipping Policy
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Shipping During Canada Post Strike
While Canada post is one of our shipping options, we will try to find an alternative option for your orders.(UPS, CANPAR). If you are a PO Box, or on a Rural Route, you will need to find an alternative secure shipping location if you would like to use our other shipping methods at this time.
We will continue to monitor the Canada Post Strike and update as required.
Double Diamond Equine appreciates your understanding during this time.
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We ship anywhere in Canada, deliveries will be made by our partner : Canada Post.
All orders are shipped within 1-2 days (business day) following receipt of the payment .
Shipping charges are calculated at check-out and are automatically calculated based on weight and your ship-to address of your order.
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For a package up to 2 Kg, the charges will be as follow:
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Zone 1(BC,AB,) $8.00 - $15.00
Zone 2 (MN,SK,ON,QC) $13.00 -$19.00
Zone 3 ( NB, NS, PE, NF) $14.00 - $20.00
Zone 5 (NWT, YK) $17.00 - $21.00
Canada Post Expedited :
Delivery time : 1-3 business days for Western Canada 5- 9 business days for Eastern Canada.
RETURN POLICY
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We accept returns within 30 days of purchase. All returns must be returned in new condition, with the original packaging. Items that are damaged, altered, or opened will not be accepted. The customer is responsible for all shipping/handling charges on returns .
Please let us know if you would prefer a store credit over a refund.
We recommend insuring your package/s, as we will not be held responsible for lost returns in transit or returns that arrive damaged in transit.